After you have finished the payment, if the auctioneer did not ship items in time, or you found that the item does not conform to the description, you can file a dispute to the auctioneer via 51BidLive. If the dispute substantiated, 51BidLive will ask the auctioneer to correct the infringements. If the auctioneer refused to correct, 51Bidlive will reserve the right to terminate the auctioneer's membership.
First Step: Click and go to “About” on 51BidLive Home page.
Second Step: Go to “Self-Service”, click “Suggestion” on the left side to fill relevant information, then click “Send” to file a dispute.